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What a Free Care Consultation Looks Like: What to Expect

What a Free Care Consultation Looks Like: What to Expect

A free consultation is not a sales pitch. It is, quite simply, a conversation at the kitchen table — about what is working in your mum’s home, what has become difficult, and what could look different from next week. This page walks through exactly what happens when you contact us...
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Understanding the CQC: How Care Providers Are Inspected and Rated

Understanding the CQC: How Care Providers Are Inspected and Rated

“Are you CQC-registered?” is the question I love, because it is the first sign that a family is doing their homework. Here is the honest, no-marketing version of how the Care Quality Commission works, what the ratings actually mean, and how to check any provider — including us — before...
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Local Authority Funding for Home Care: What You Need to Know

Local Authority Funding for Home Care: What You Need to Know

“Will the council pay for home care?” is the most common question our phone picks up after 10am. The honest answer is: sometimes yes, partially, in some cases no — and the difference usually comes down to one form that needs filling in. Here is how local authority funding for...
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How Our Carers Are Recruited, Checked and Trained

How Our Carers Are Recruited, Checked and Trained

A family once asked us, over tea, “how do I know the person at my door on a Tuesday is actually good?” It is the right question, and it is the one this page exists to answer. The short version: we are a small team, we hire slowly, we check...
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