Frequently Asked Questions
At GN Wellspring Care Services, we understand that choosing the right care provider comes with many questions. To make things easier, we’ve compiled answers to some of the most common queries about our services, caregivers, and policies.
FAQS
Frequently Asked Questions
Whether you’re looking for home care services, agency staff for your care home, or details about our eco-friendly operations, you’ll find the answers here.
📌 Have a question that’s not listed? Feel free to contact us, and we’ll be happy to assist you!
What types of care services do you offer?
We provide a range of personalised care services including Home Care, Live-in Care, Supported Living, Night Cover, Sitting Services, and Palliative Care. Each plan is tailored to meet individual needs and preferences.
Are you regulated?
Yes. GN Wellsprings is fully registered with the Care Quality Commission (CQC) and rated “Good” in all inspected areas.
How do I arrange care for myself or a loved one?
Simply contact us to book a free consultation. We’ll assess your needs, discuss your preferences, and develop a personalised care plan that suits your situation.
Can I choose the carer who looks after me or my loved one?
Yes. We carefully match carers based on your preferences, cultural background, health needs, and personality to ensure a good relationship and quality care.
What happens if our needs change over time?
We regularly review care plans and adjust as needed. Whether your condition improves or becomes more complex, we ensure your care evolves with you.
Do you provide overnight or 24-hour care?
Yes, we offer both sleep-in and waking night care, as well as 24-hour live-in support, depending on your needs.
Is there a minimum number of hours for home care visits?
Our visits typically start from a minimum of one hour, but we’re flexible and tailor visit durations based on your requirements.
Are your staff trained and vetted?
Absolutely. All our carers are fully trained, DBS-checked, and supported with regular supervision and ongoing development.
Do you offer care for people with complex health needs?
Yes. Our carers are trained in areas like catheter and stoma care, as well as palliative support, and we work closely with healthcare professionals.
How much does your service cost?
Costs vary depending on the type and level of care. We provide a clear quote after assessment, with no hidden fees.
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